Please kindly notify Anna at least 24 hours in advance if you need to reschedule or cancel your appointment. She knows that life can bring all sorts of unexpected situations and that at times, we have to make adjustments to our schedules, which Anna totally understands. However, she does have to consider the clients who are seeking her services and the fact that she is setting aside time specifically for you. If Anna doesn't have enough time to fill the empty appointment slot, everyone misses out.  In order to maintain a smooth system that works for everyone, she has a Cancellation/No-show Policy as follows:

If you need to cancel or reschedule your salon service(s) within 24 hours of the start time of your appointment or miss your appointment, you will be charged the full rate of the services that were booked for you whether in person, over the phone or online.

To cancel your appointment, you must call Verve Hair Design or cancel through your online Square Appointments account, with the appropriate notice, for the cancellation to be valid. Replying to email appointment reminders or canceling any other way other than calling the salon or canceling through your Square Appointments account are not acceptable ways to cancel and will result in a charge.

Thank you for being understanding and respecting what Anna loves doing most – serving you!

Anna wants all of her valued clients to know what her expectations are regarding snow storms or forecasted inclement weather situations. Her cancellation policy remains in effect during these times but she has tips to help you make your decision when these situations arise.

What to do if you are not comfortable driving in the snow:

Anna asks that you keep an eye on the weather forecast when you have an upcoming appointment and reschedule it with at least 24 hours of notice if, in general, you are concerned about driving in the snow. She typically waits to see exactly what the weather is going to be like before she makes the decision to open or close the for the day. If you aren’t comfortable waiting to hear whether she will be open or not and don’t want to risk being charged a fee, she recommends that you move your appointment just so you have peace of mind. REMEMBER: PLEASE GIVE HER AT LEAST 24 HOURS OF NOTICE TO AVOID ANY CANCELLATION FEES.

See above for more information about her cancellation policy.

For those of you who are okay waiting for Anna to make the call as we get closer to the predicted day of inclement weather, feel free to keep your appointment in her schedule. She will ABSOLUTELY close the for the day during times when we are advised to stay off the roads or if there is a winter storm warning and she will not charge cancellation fees for appointments that she reschedules due to the salon closing. However, if it’s just normal Wyoming winter snow, she typically stays open and you can expect to be able to come in for your appointment.

(DISCLAIMER: Please make your decision based on what you feel is safe and cancel if you feel it’s not in your best interest to drive on the roads even if it means you will be charged a fee.)

How to avoid cancellation charges:

Ultimately, to avoid ANY CHANCE of being charged fees, your best bet is to take your appointment out of Anna's schedule when a storm is expected. If you feel confident that the decision that she makes will align with yours, keeping your appointment will likely be best for you. Everyone is different and she wants this to make sense for each individual person. If you have any other questions, Anna is more than happy to talk to you about all of this during your next visit.